This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Kick off the school year with this engaging and comprehensive Back to School Writing Journal designed for middle and high school students! This resource is perfect for helping students reflect on their goals, set new aspirations, and creatively express themselves. Whether you’re a seasoned teacher or a new educator, this journal will provide your students with a valuable tool to start the year on a positive and thoughtful note. What’s Included: Welcome Page: A motivational introduction to inspire students and set the tone for a reflective school year. About Me: Prompts to help students introduce themselves and share unique aspects of their personalities. My Summer: Space for students to reflect on their summer experiences and share their favorite memories. Goals for the School Year: Structured goal-setting activities for both academic and personal growth. Academic Reflections: Prompts to help students think about their academic interests and potential challenges. Personal Reflections: Activities to reflect on past challenges and the qualities they value in friendships. Hopes and Dreams: Space for students to dream big about their future and how the school year can help them get there. Getting to Know My Teachers: Prompts to encourage positive relationships with teachers. School and Community Involvement: Planning for extracurricular activities and community engagement. Inspirational Quotes: A section for students to find and reflect on motivational quotes. Final Thoughts: A place for students to reflect on their excitement and nervousness about the new school year. Additional Pages: Blank pages for doodles, drawings, and a gratitude journal section for weekly reflections. Teacher Instructions: Included with the journal is a detailed lesson plan with step-by-step instructions on how to implement the journal in your classroom. The instructions provide a structured approach to help students get the most out of their journaling experience, including guided activities, discussion prompts, and reflection exercises. Why You’ll Love This Resource: Engaging and Reflective: Encourages students to think deeply about their goals and experiences. Creative Expression: Provides space for students to express themselves through writing and drawing. Personal Growth: Supports students in setting and achieving their academic and personal goals. Community Building: Fosters a sense of community and shared experiences among students. Easy to Implement: Comes with comprehensive teacher instructions to guide you through each activity. This Back to School Writing Journal is the perfect resource to help your students start the school year with intention and enthusiasm. It’s more than just a journal—it’s a tool for growth, creativity, and connection.

This digital choice board on Leadership in the workplace and beyond includes 4 options for students to choose from. Students will enjoy the variety of activities, catering to diverse learning styles and preferences. The choice board is versatile and can be easily modified or updated. PDF File contains: Upon downloading you will receive a PDF file. Everything required is contained in this pdf file including: Leadership Choice board - Links to Google slides and forms (student and teacher versions) Answer Sheets where required. Instructions for linking a google form within presentation A transcript of the Video in Option 1 for teacher reference. The Choice Board contains 4 different options for students to complete: Option 1 – View and Leadership video on youtube and complete questions using Google Forms Option 2 – Create a Leadership Infographic using Canva or other desktop publishing software Option 3 – Complete a Self-Assessment Survey on Leadership using Mindtools website. Option 4 – Leadership Styles Comparison Table – Research influential leaders and decide which style is most dominant. Journal Activities – Place where students reflect on options completed. Two versions provided – 1 for teachers and 1 for students **Software you will need for students to complete the activities: ** Google Slides Google Forms Canva or an alternative desktop publishing software Access to YouTube Access to the internet If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 20 slide professional presentation that also contains word templates for learners to work on as part of the training presentation. The presentation includes step by step processes and you-tube examples. There is also a teachers document that contains extra information relating to the slides. Learning Objectives: You will learn how to Brainstorm effectively to generate ideas. You will then use the Fish Bone Analysis tool to identify the cause and effect of a workplace problem. Finally, you will create a SMART goal to address the problem. This is an effective introduction for learners that are about to embark upon a project in any industry. It encourages good practice for resolution of issues and problems. It gives them essential skills to work through issues using logical methods.

Do your students need an engaging, interactive PowerPoint Presentation about Giving and Receiving Feedback in the Workplace? Are you after a no prep resource that has everything you need to start the lesson? Feedback is an essential communication skill that needs practice to be mastered. They will learn how to provide feedback that is constructive, supportive, and focussed on improvement as well as how to receive feedback effectively. Topics Covered: What is Feedback? What is not Feedback? Why is Feedback important? Types of Feedback −Assessment | Peer to Peer | Workplace Best practices for Giving and Receiving Feedback Becoming Feedback friendly If you don’t agree with feedback Resources Provided: 20 Slide PowerPoint presentation (ppt and pdf) editable Teacher notes - viewed electronically and a print out provided (word, pdf) Feedback Assessment tool handout (word, pdf) Peer Feedback Roleplay Scenario handout (word, pdf) If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This Google Forms training manual shows you step by step how to create quizzes that can be used in the classroom and in the workplace. There are lots of screenshots and graphics. The manual is in large print, clear and concise. Google quizzes can be self grading, and are completely digital. (Although you can easily print out a hard copy if required). Once you have created your first quiz, you will never look back. This is a great way to test student knowledge, to recap, as a starter, or as a finisher. Topics below: Open Forms The Forms Window Setup to Make a Quiz Setup – Release Grade Setup – Respondents View Adding a Title and Description Adding Quiz Questions Question Types Responses – Multi-choice example Responses – Check box example Specify Correct Answers 12.Edit / Format a Quiz / Form 13.Customize Themes 14.Preview your Quiz / Form 15.Send your Quiz / Form 16.View Responses – Self Marking 17.Mark Responses – Grade Quiz Questions 18.View and Analysis Responses

Are you a teacher looking for high-quality clip art to enhance your conflict resolution resources? Look no further! This set of 10 conflict resolution clip art images is perfect for your needs. Each image (png) comes in both color and black and white versions, with the option of a background or no background. These clip art images feature adults in various work situations related to conflict, making them a great addition to your lesson plans or handouts. With these images, you can help your students visualize different conflict scenarios and learn how to resolve them in a positive and productive way. Whether you’re creating a presentation, handout, or worksheet, these conflict resolution clip art images are sure to make your resources stand out. And with the option of a background or no background, you can easily integrate them into any design. Image Descriptions: 4 people around a conference table - confrontational Aggressive woman about to punch a man Two men arm wresting Two men with loud speakers - indicating shouting Stressed out woman taking criticism Supervisor correcting employee 2 work colleagues with papers sprawling 2 males and 1 female stressed out Woman pointing her finger at man Man hovering over woman at desk. As the copyright owner of these images, I have taken great care to ensure that they are appropriate for a professional audience and meet the needs of teachers. Plus, you’ll receive my certificate of ownership for your peace of mind. Don’t miss out on this opportunity to enhance your conflict resolution resources with these high-quality clip art images. Buy now and empower your students to resolve conflicts in a positive and productive way!

This is a 20 slide powerpoint presentation that tackles the subject of Workplace Diversity. Our workplaces are made up of many different races, cultures and languages. This often creates communication problems that slow down production, cause misunderstandings and generally can create a divided workforce if issues are not addressed. There is an editable ppt file and a pdf. This powerpoint is for Supervisors and Managers that work in such an environment. It contains practical advice for dealing with language issues in particular. Topics covered: Definition Manager’s responsibilities The employee’s perspective Use clear english Other ways to bridge the gap Assess understanding

This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable. Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides. A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required. The file formats are ppt, word, and pdf so that edits can be made to suit requirements. Topics: Definition and Examples of Conflict Management Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges for Learners | Students Communications, Workplace, ESOL and Computing Resources

This is a 25 slide engaging powerpoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. It is provided with a warm up group excercise and a lesson plan. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is an editable resource in the form of a power point presentation that covers 20 of the most common writing errors. It can be used in classes to test learners knowledge in group settings. The explanations are contained in the notes area. This will be useful for discussion. 1. There, Their, They’re 2. To, Two, Too 3. Accept vs Except 4. Your vs. You’re 5. A lot vs alot vs allot 6. Lose vs Loose 7. Its vs It’s 8. No vs know 9. Threw vs through 10. Correct use of semi-colon (;) 11. Affect vs Effect 12. Assure, Ensure, Insure 13. Proper use of Commas 14. Using ‘s’ to show plural and possessive (the difference) 15. Passed vs past 16. Weather vs whether 17. A vs An 18. Capitalisation in Sentences 19. Farther vs further 20. Compliment vs complement

This lesson covers Passive, Assertive and Aggressive styles of communication, ideas for gaining Confidence as well as the use of I statements to clearly communicate your message. Your students will enjoy the interactive lessons and the opportunity to practice their communication skills using real life scenarios. The Resource contains a PowerPoint presentation and a student workbook. It is provided in ppt, pdf and word format so that it can be edited if necessary to suit your audience. It will assist your learners in identifying behavior traits that could be creating barriers to effective communication both in the workplace and the classroom. The interactive PowerPoint presentation contains activities for learners to practice their communication skills. The 10 page workbook looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviors. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities. Please remember to leave a review for this resource and visit my shop for more products. Communications, Workplace, ESOL and Computing Resources

Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied. The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon. Don't overcommunicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Kahoot is an extremely popular web based learning tool that students absolutely love. And it is free to use! The resource contains a PowerPoint Presentation and a PDF file. This lesson contains step by step graphic instructions on the following topics: Sign up and log on to Kahoot Find and explore other Kahoots Duplicate an existing Kahoot on a topic of interest. Edit an existing Kahoot and make it your own. Publish your Kahoot Play your Kahoot ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Escape Rooms are so much fun for students. They are interactive and competitive. This Digital escape room has been created for Microsoft schools who have access to OneNote. The Escape Room on Conflict Management includes five interactive challenges. Students can work through in groups or on their own. The cannot move from station to station until the questions have been answered correctly. This escape room has been created using OneNote and students will need OneNote downloaded on their device to use this. Instructions have been provided. The challenges include: * Station 1: Conflict Resolution Vocabulary * Station 2: Key Facts Word Bank * Station 3: Matching Activity for Conflict Management Styles * Station 4: Example Statements for Conflict Management Styles * Station 5: Video Questions - 3 ways to resolve a conflict | Dorothy Walker | TED Institute The resource includes: * The OneNote file packet * Passwords for Teacher * Answers for Teacher in pdf * Instructions for the digital download * A printable version if required in pdf format

Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required. **PowerPoint Presentation Content: ** Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips Communications, Workplace, ESOL and Computing Resources